- An Administrator can check in the Management Module to see which email address the activation email has been sent to, as well as the mobile number. If the email address or mobile number is incorrect, the administrator can correct this before activation for a user. By re-entering the activation code, you can resend the email or SMS.
- If the email address is correct, check your junk mail and spam folder. Your email program might be blocking the email. Checking directly in your webmail can help. Therefore, also check your webmail’s junk mail or spam folder. If you need help checking your Webmail, please contact your own email provider.
- If the mobile number is correct, click on this link for more information.
- If you still can’t find the email or if the mobile number of an administrator needs to be changed for activation, please contact us.